FAQ's
1. Where do you ship from?
We ship our products from Turkey and our US-based warehouses. Depending on your order type and delivery address, we choose the fastest and most secure shipping method.
2. How long does delivery take?
Once we process your order, we ship it within an average of 3-7 business days. Delivery time may vary depending on the product and your delivery address.
3. Can I return my product?
Absolutely! You can return your product within 14 days from the delivery date. Please ensure that the item is unused and in its original packaging.
4. Do you ship internationally?
Yes, we ship to many countries worldwide. Additional shipping fees and customs duties may apply for international orders.
5. Are your products covered by a warranty?
Yes, our products come with a 1-year warranty against manufacturing defects. Please contact us if you encounter any issues.
6. How can I track my order?
Once your order is shipped, we will send you a tracking number. You can easily track your order using this number on our website or via the carrier’s tracking page.
7. How can I contact customer support?
You can reach our customer support team via email at [your email address here] or through our contact form on the website. We aim to respond to all inquiries within 24 hours.
8. Can I customize my order?
At this time, we do not offer customization options for individual orders. However, please contact us if you are interested in bulk orders or business partnerships.
9. Do you offer wholesale pricing?
Yes, we offer special pricing for bulk and wholesale orders. Please contact us directly at [your email address here] to discuss your needs.